Head of Visitor Experience

Salary range: £42,149 - £53,348 Closing date: 24 July 2022 Download the job pack

As the principal museum of the University of Cambridge and the largest cultural venue in the region, The Fitzwilliam Museum acts as a crucial bridge between the University, the City and the rest of the world, and has an international reputation for extraordinary research, world class exhibitions, award-winning public programmes and amazing collections spanning many cultures and centuries. The Museum's conservation centre, the Hamilton Kerr Institute (HKI), is one of the world's leading centres for teaching and research in conservation.

With an established reputation for excellence both nationally and internationally, the Fitzwilliam Museum is proud of its achievements as one of the leading university museums in the world. We want to match our reputation for excellence in research, collections and learning with all aspects of the visitor experience and welcome by putting the visitor at the heart of everything we do.

To support us in developing and delivering the highest possible standards for our visitors and other users, we are pleased to announce an exciting opportunity to join us as our Head of Visitor Experience. This is a vital new post, to take forward our ongoing agenda in continuous improvement of the visitor experience.

Our Visitor Experience team is continually evolving to enable it to meet and exceed the needs and expectations of our visitors. You would be joining us too at what is an exciting and dynamic time for the Museum with the re-opening of five refurbished galleries in Spring 2023, and a diverse range of exhibitions and programmes of activity that are taking place alongside our existing collections across all of our sites.

The Head of Visitor Experience leads the largest staff team of the Museum, the 50+ Visitor Hosts and team leaders who are required for the Museum to open to the public. They also manage the events team which is responsible for all out of hours' functions and location photography and film shoots and they have responsibility for the day-to-day management and oversight of the Museum's catering contract and franchise holder. They are responsible for the experience of the Museum's 300,000 to 500,000 visitors each year, adding value to each visit by delivering an excellent visitor welcome and ensuring visitors are encouraged and motivated to make the most of their visit, to recommend the Museum to others and to return.

Cambridge is a beautiful city on the River Cam in eastern England, home to the prestigious University of Cambridge, dating back to 1209. The Fitzwilliam Museum is one of eight museums which work in partnership with Cambridge University Botanic Garden and the University Library as the University of Cambridge Museums consortium, with internationally 'Designated' collections spanning archaeology and anthropology, polar exploration, the history of science and zoology and fine art.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check, a health assessment and a security check.

Interviews will be held Friday, 5 August 2022

Please quote reference DA31938 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. We particularly encourage candidates from a Black, Asian and Minority Ethnic background to apply for this vacancy, as they are currently under-represented at this level within our University.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.