About your visit
I'm a Friend or Marlay Group member, do I still need to book a ticket?
No. If you're a Friend of the Fitzwilliam or a member of The Marlay Group, you don't need to book a ticket, simply bring along your card on the day and scan it to enter the exhibition.
Can I book a group visit?
For groups larger than 10, please contact our events team.
Can I change the date of my booked ticket?
If you're not longer able to make the date and time you booked, please contact us by email: tickets@museums.cam.ac.uk
How do I book a school visit?
For school bookings, please contact our learning team: education@fitzmuseum.cam.ac.uk
How do I enter the Museum?
You can enter the Museum via the Founder’s Entrance (step access) or the Courtyard Entrance (step-free access) where you will be greeted by a member of our welcome team.
Where can I book an exhibition ticket on the day?
Walk-up tickets can be booked at the Courtyard Entrance (step-free access) on arrival. You may need to wait during busy times. Please note that our waiting area is outside. Book in advance here.
Where can I find information about accessibility?
We provide full details on our accessibility and facilities. If you have any special access requirements, please contact us: fitzmuseum-access@cam.ac.uk or 01223 332900 and we'll be happy to help.
Is photography allowed?
You may take photographs in the Museum other galleries for non-commercial, personal use only. Full details of our photography and filming policy are available.
Will you be giving out maps?
Museum maps are available at both entrances.
What events are taking place?
We have a range of exhibition-related talks and events taking place at the Museum, you can view our what’s on programme.
I'm a member of the press, where can I find more information about exhibitions?
If you have a media enquiry about exhibitions, or want to request images and footage for use in the press, please contact our press team.
Pay what you wish
Do I need to make a donation to view the exhibition?
No, entry to the Museum and our displays remains free.
Can I donate through the ‘Pay What You Wish’ scheme online?
Yes, you can donate online when you book your ticket. At the checkout, simply enter the amount you wish to pay or choose from our selection of suggested donations.
Can I donate in-person?
Yes, there are multiple cash and contactless donation points throughout the Museum.
Why are you introducing the ‘Pay What You Wish’ scheme now?
We have introduced the scheme now because your donations are more important than ever.
Income generation through donations is vital for the delivery of all areas of our work but without your help, we can no longer continue to plan, research and produce award-winning exhibitions of this scale and importance.
What is my donation helping to fund?
Your donation will be used to help fund all areas of our work including the conservation and care of our collection, the delivery of our award-winning exhibitions, our research, learning, community and events programmes, as well as the maintenance of our Grade I listed building.
Is the Fitzwilliam Museum a registered charity?
We operate as an Institution within the University of Cambridge, which is an exempt charity in the UK, subject to regulation by the Office for Students (OfS) under the Charities Act 2011
What is the lowest amount I can donate?
You can choose to donate as little or as much as you wish.
What do I receive for making a donation?
Your donation is a gift for charity. In return, we hope you enjoy the research, education, conservation, acquisitions, exhibitions and collections that have been made possible through your act of generosity.